Turning Annoying Clients into BFFs: A Success Story

Let's face it, we've all had that one client who just can't stop calling, right? You know, the type who takes your polite "anytime, day or night" offer way too seriously, and suddenly your phone's buzzing 24/7 with questions unrelated to the project. Total burnout alert!

Well, it depends on what you want from the relationship. If you're just building a website, cool. But what if it's the start of a journey that could have them shouting your name from the rooftops to all their friends? Something to think about.

Take this one client, a tech-phobic lady wanting a website for her non-profit. Before we even kicked off, she bombarded us with questions out of pure fear – like, "What if I get the wrong hosting?" and "Who's gonna swipe my domain?" Cute at first, but it got old quick. We braced ourselves for a rocky development ride with tons of revisions and last-minute changes.

But, something in us said, "Let's stick with her." We answered every call, patiently explained how to reset a lost password, and magically, she started calling less. Questions became more about the project, and after a few days, just once a day to check on design stuff.

Within a week, she went from tech-fearful to part of the gang! We laughed on calls, chatted about cool global stuff, and her caller ID wasn't annoying anymore. Plus, she became our unofficial hype woman, telling everyone about us. Not bad for a week's work, huh?

When we finally wrapped up her website, she said it was awesome to have such a great relationship with a business. And you know what? I couldn't agree more.

Moral of the story? Patience is key. Give it a week or two, see if the annoying client turns into a buddy. If they do, you've hit the jackpot. If not, no biggie. You've learned something for the future. Remember, websites aren't just websites; they're the result of a (hopefully good) relationship with the client. And trust me, people can see that.

Top